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Terms & Conditions

by Anja

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Mexico: 3-5 business days
  • Latin America and the Caribbean: 3-6 weeks
  • North America: 2-6 weeks
  • Europe: 3-8 weeks
  • Australia, New Zealand and Oceania: 4-8 weeks
  • Asia Pacific: 4-8 weeks
  • North Africa and the Middle East: 4-8 weeks
  • Sub-Saharan Africa: 4-8 weeks

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Digital Downloads

Your files will be available to download once payment is confirmed. The download link will be included in your receipt email.

Payment Options

PayPal is used for all payments. Your information is secure.

Returns & exchanges

I accept returns:

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently asked questions

How long does it take to complete my order?

For physical items, it’s usually between 3-5 business days. If the purchased item is in stock, it will take 1-2 business days.

Please consider that Cat Dolls are made the moment you place your order and, depending on workload, could take up to a week to be completed. Before ordering one, check for availability. There could be a few in stock.

Please remember that, although I do my best to send orders right away, delivery times are out of my control.

How will items be shipped?

All items are shipped with Correos de México Registered Mail and may take between 3 to 8 weeks to arrive depending on location or season. Please take these times into account when ordering for special occasions.

Shipping costs include postage and tracking number.

Although all packages have a tracking number, this does not mean that the post office in your country will update your shipment’s status. A package won’t be considered lost or missing until 2 months after the expected delivery date has passed.

Do you offer shipping upgrades?

If you want a faster shipping method, you can upgrade to MexPost’s service or a courier service (FedEx, DHL, etc.) of your choice with additional charge. Please contact me before placing your order.

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